FAQ
Get the answers you're looking for about the QuantVue tools, billing, and other commonly asked questions.
If you're still stuck, email us at [email protected] and we'll resolve any questions or concerns ASAP.
General
How do I get started?
Choose your plan
Get access to the toolkit & members only Discord area
Start trading!
What happens after I buy & how do I get access?
After signing up, you must complete the post-purchase form on the order confirmation page.
Access is granted automatically for TradingView & Discord if the correct details are provided.
Access for NinjaTrader is granted manually, so please allow up to 3 hours for your ID to be added.
If you're having issues with access, email us at [email protected]
Can I use this if I'm a total beginner?
No. Our trading systems are designed for those with baseline trading knowledge and live-trading experience.
Which markets & timeframes does QuantVue work on?
Our tools are designed for futures first, but can be used on any market.
They are optimized for 1s Renko bricks, but can be configured on any timeframe or candlestick type.
Will I win every trade with this?
No. There is no algorithm or indicator that can accurately predict with 100% certainty the financial markets.
QuantVue aims to provide tools for traders to better manage their own discrestionary trades, risk, and are not meant to be followed blindly.
QuantVue is not responsible for trading losses. Past results are never indicative of future performance. Use QuantVue and trade at your own risk.
Which plan do I need for TradingView, NinjaTrader or Sierra Chart?
Depending on which toolkit you purchase, see the following plan details.
TradingView:
You may use a free TradingView account. However, to get 1s data and Renko bricks, you need a TradingView Premium account.
NinjaTrader:
You can use the tools on a free NinjaTrader account. To see the various NinjaTrader pricing, click here.
Sierra Chart:
In order to run everything that's in the SC suite, you'll need at least "Sierra Chart Service Pack 11 - Integrated Advanced CME" and for live data you will need "Market Depth For Non-Professional Accounts".
I never submitted the post-purchase form, how do I get access?
Please reach out to us via Discord, or email us your platform details at [email protected] and we will grant access right away!
Do the tools repaint?
No, none of our tools repaint. All features appear in real-time and are always confirmed on candle close.
How do I update the tools?
TradingView:
Refresh your browser or mobile app
Remove the old indicator from your chart
Re-add the indicator from your invite-only indicators
The latest version of the indicator should appear.
NinjaTrader:
You will be sent new NinjaTrader files.
Sierra Chart:
You will be sent new Sierra Chart files.
Account
How do I cancel my membership?
You can manage your account in the "My Account" tab.
You can also reach out to us on Discord (link in the footer) or email us at [email protected] and we will process your cancellation immediately!
Once your subscription is cancelled, you will still have access to the tools for the remainder of the time left on your plan.
Are there any refunds?
We do not provide any refunds beyond the 30 day money back guarantee period under any circumstances. All sales beyond the 30 day sign up window are finals.
Refunds will process in 5-10 business days, per Stripe's guidelines. See our full refund policy here.
Do you have any discount codes?
No. You will never see a discount code or sale from QuantVue.
Aside from exclusive product availability or launches, we have never run a sale.
That way the price you see, is the best available price at any given time. No gimmicks, no shady pricing tactics.
Is there a free trial?
Our monthly & yearly Pro / Elite plans are backed by a 30-day money back guarantee. If you are not 100% satisfied within 30 days from the time of purchase, you may request a full refund. Beyond the 30-day period, all sales are final. The 30 day money back guarantee only applies to first time customers. If you have used our system or had a plan in the past, you are not eligble for a refund. This means if you have used the PRO plan in the past and sign up for ELITE at a later date, you will not be elgible for the refund guarantee and vice versa. This refund policy does not apply to our ATS program. See our full refund policy here.
How do I reactivate my account?
You can use the checkout links on the website, or via the "My Account" tab/button if you know your previous account details.
What's the difference between plans?
TradingView:
Pro Plan - includes our manual trading focused indicators. These indicator alerts can be automated with services like AlertDragon.
Elite Plan - includes our Pro Plan toolkit and our automation specific strategies. This plan is meant for those that want a more robust automation focused set of tools. The Elite plan on it's own cannot automate into prop firm accounts.
ATS Prop Automation Program - this is essentially a custom bridging software that we build out for clients. It includes lifetime access to our Elite Plan TradingView strategies so you have a working set of tools along with ATS-only algorithms like "Qkronos_EVO" and "Qzeus".
**NOTE: In order to automate prop trading (bypass prop firm API restrictions), you must purchase the Prop Automation Program or use a 3rd party alert connector. You cannot automate prop trading with just the Elite Plan by itself, as the prop firm API restrictions will prevent you from doing so.
Sierra Chart:
There is only one Sierra Chart plan. It is a one-time purchase.
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